Mail Order Service Terms And Conditions

Data Accuracy
It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.

We do not store card data of any kind we only store your contact details for despatch purposes. All payments via our on-line ordering system are handled through our third party payment provider.

Advertised Prices
Prices, offers and products are inclusive of VAT and are subject to availability and may change.

Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. E&OE.

Online and in-store prices, While we try to offer online prices in-store there are occasions when the in-store prices may differ from that online.
Every effort is made to keep the web site updated but from time to time products may go out of stock or be discontinued by our suppliers we will inform you as soon as possible.

Payment Of Goods
Pay-pal payment is automatically debited from your account, we aim to despatch orders within 24 hour of receiving your order we will e-mail any shortages or delays to your order.

We accept Mastercard, Visa, Solo and Switch/Maestro for orders placed by telephone.

If something becomes unavailable, we may offer you an alternative, but will always contact and agree with you first, but please note we do not part ship.

Order Amendments
Amendments to Online orders can be made up until the time the order has been marked as dispatched. After this time no orders can or will be amended/combined unless prior agreement has been reached with us via telephone.

Business Address
The Model Centre
12 Heathcote St
Stoke on Trent
01782 788778